Cancellation & Refund Policy

Last Updated: 02 September 2026

This policy explains the general cancellation, replacement and refund process for orders placed through KediaKart.

Order Cancellation

Customers may request cancellation before an order reaches a stage where cancellation is no longer operationally possible. Once an order is out for delivery or has been delivered, cancellation may be restricted.

Refund or Replacement Eligibility

A refund or replacement may be considered where:

• A wrong product was delivered
• A product was damaged at the time of delivery
• An item was missing from the order
• A product was expired at the time of delivery
• The customer was charged for an unavailable item
• Payment was deducted but the order was not successfully confirmed

Reporting an Issue

Please report eligible order issues as soon as reasonably possible and, where applicable, provide the order number, product details and supporting photographs.

Perishable Products

Due to the nature of grocery and perishable items, products may not be eligible for return merely because of a change of mind after successful delivery.

Refund Processing

Approved refunds will be initiated to the original payment method or another permitted method. Bank or payment gateway processing times may apply after the refund is initiated.

Contact

Email: kediakart@gmail.com
Phone: 9999987659